Jitbit Helpdesk
Send feedback surveys to customers
App-oplysninger
Jitbit Helpdesk
Jitbit Helpdesk
Jitbit Helpdesk
Jitbit Helpdesk
Jitbit Helpdesk
Help desk ticketing system
Send out surveys to measure your customer service efficiency
Attach surveys to tickets manually or send surveys automatically when a ticket is closed

Jitbit Helpdesk is a customer service "ticketing system" that helps manage support requests from users and supports multiple channels - email, chat, website widget, mobile app etc.

Jitbit-SurveyMonkey integration allows you to add links to SurveyMonkey questionnaires automatically, right into the helpdesk emails and/or agent replies. Are your customers satisfied with the quality of support they just received? Would they recommend your product to a friend?

While Jitbit does not have any built-in satisfaction survey functionality, SurveyMonkey comes as a perfect solution for feedback questionnaires. Just connect and authorize your SurveyMonkey account, choose the survey you'd like to send and - for example - set the app to automatically include a link to it in the "ticket closed" email. Or let your agents include surveys in their replies manually.